Terms of Service

• You must provide accurate information at registration and keep it current.
• You are responsible for safeguarding your account credentials.
• Notify us immediately of any unauthorized access to your account.
• One account per organization, unless otherwise agreed.

• Use Pulszo to monitor networks you do not own or are not authorized to monitor.
• Attempt to reverse-engineer or extract the underlying AI models.
• Use the platform for any illegal purpose.
• Resell or sublicense the Services without a written agreement.
• Attempt unauthorized access to other customers’ data or to platform infrastructure.

• Maintaining accurate account information.
• Ensuring your authorized users comply with these terms.
• Maintaining the security of your credentials.
• Ensuring you have the rights to any data you upload.
• Complying with the laws applicable in your jurisdiction.

• Fees are charged according to your agreed pricing plan.
• Invoices are issued monthly or annually, as agreed.
• Payment is due within 30 days of the invoice date.
• Non-payment may result in service suspension after notice.
• Fees for partial months are non-refundable, unless otherwise agreed in writing.

• The Pulszo platform, AI models, and technology are owned by Pulszo Technologies.
• Customer data is owned by the Customer (see Section 7).
• Customer feedback and suggestions may be used by Pulszo to improve the platform, on a non-confidential basis.
• A Customer’s name or logo may be used as a reference customer only with prior written consent.

• Pulszo targets 99.5% uptime for the platform.
• Scheduled maintenance is performed with advance notice.
• For unplanned downtime, we will communicate promptly and work to restore service.
• Uptime measurements exclude customer network issues, third-party dependencies, and force majeure events.

Pulszo warrants that:

• The platform will perform materially as described in its documentation.
• We will implement reasonable security measures.
• We will handle customer data in accordance with our Privacy Policy.

Pulszo does not warrant that:

• The service will be error-free or uninterrupted.
• AI-generated insights will be 100% accurate.
• The Services will meet any specific regulatory compliance requirement.

• Neither party is liable for indirect, incidental, or consequential damages.
• Pulszo’s total liability is limited to the fees paid in the 12 months preceding the claim.
• These limitations apply even if a party has been advised of the possibility of such damages.

• The agreement continues until terminated.
• Either party may terminate with 30 days’ notice.
• Pulszo may suspend or terminate immediately for material breach, non-payment (after notice), or illegal use.
• Upon termination, customer data is returned or deleted in accordance with Section 7.

• These terms constitute the entire agreement and supersede prior discussions.
• Amendments must be in writing and signed by both parties.
• If any provision is found invalid, the remaining provisions stay in effect.
• A failure to enforce a provision is not a waiver of future enforcement.
• The Customer may not assign the agreement without consent; Pulszo may assign it in connection with a merger or acquisition.